Cell phones have become indispensable parts of our lives for various reasons. But they don’t last forever.
If you’re in the market for a new smartphone, a recent report shows which brands customers appreciate the most.
Apple Is #1 for Customer Satisfaction
The American Customer Satisfaction Index (ACSI) report on smartphones shows that Apple retains the title for the highest customer satisfaction, followed closely by Samsung and a few other brands.
The ACSI report covers two rankings for smartphones:
- Cell phone companies: These include Apple, Samsung, LG and Motorola.
- Cell phone brands: These include different models of the iPhone, Galaxy and Stylo phones.
Now let’s take a look at the best smartphone manufacturers, according to the report, which uses a scale of 0 to 100.
Cell Phone Manufacturer Satisfaction
Category Average: 80
|Company||2020 ACSI Score|
While Apple leads the cell phone manufacturer category, the iPhone didn’t get the best score when it comes to specific models. The top mark went to the Galaxy Note 9 produced by Samsung.
Here are the top 10 results from the report when it comes to top brands.
Top 10 Smartphone Brands
|Brand||Manufacturer||2020 ACSI Score|
|Galaxy Note 9||Samsung||85|
|iPhone XS Max||Apple||84|
|iPhone 8 Plus||Apple||83|
The ACSI Wireless Service and Cellular Telephone Report 2019-2020 is based on surveys conducted over a 12-month period ending in March 2020. You can read the full report here.
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