AT&T customers who find themselves unable to make or receive calls have taken to Twitter to vent their frustrations.
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What you need to know about the AT&T outage
Twitter began blowing up on Wednesday with reports of an outage that vexed customers, and the complaints carried over to the following day.
Can’t make any call with AT&T wireless. #att
— Andy Liu (@andyliu9306) November 15, 2017
For all of us who pay you to have service, we demand 100% service throughout the month, our billing cycle… come the end of the month, you want our bill owed no ands ifs or buts…. it’s very hard to get credit back due to missed calls/ business meetings or whatever. FIX IT
— jude palermo (@thepalermos) November 16, 2017
Over and over but when the bill is due they want that or else.. and they can’t give us a solution to this important issue. I could be getting mugged or need to call 911 and my phone will be jacked out and not working.. but the bill is paid. #unacceptable
— jude palermo (@thepalermos) November 16, 2017
One AT&T customer even reported experiencing a complete network switcheroo during the unexplained outage.
Ok so who can help? I have AT&T but my voicemail goes to Verizon Wireless for some reason. Never had Verizon!
— Ishaan Vadhera (@iVadhera) November 15, 2017
Here’s the latest outage map, pulled on the morning of November 16, courtesy of DownDetector.com:
AT&T’s response
The wireless carrier was quick to fess up to the widespread network problem and offer a fix:
If you’ve experienced an issue when making wireless calls, please restart your device, this might be required multiple times- that should resolve the issue.
— AT&T (@ATT) November 16, 2017
However, some Twitter users are claiming that doesn’t work.
Nothing more aggravating than tech support telling you to “turn it off, turn it back on again” https://t.co/htlx1IL4Bb
— John Engel (@EngelsAngle) November 16, 2017
Meanwhile, others stepped in to offer their own bootleg remedies.
Are you an @ATT wireless customer unable to make calls in Houston? https://t.co/EhL8Xne0Go Going into airplane mode, then turning that off fixed it for me.
— Dwight Silverman (@dsilverman) November 16, 2017
When we reached out to AT&T for comment, they had no further details or suggestions to offer beyond trying the manual fix.
If we hear back further from them, we’ll update you right here on Clark.com!
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