Costco shoppers who were expecting a smooth transition when the warehouse club flipped the switch Monday (June 20) on its new credit card partnership with Citibank are finding they’re encountering problems activating their cards.
Many have taken to social media to mourn the loss of Costco’s partnership with American Express and to vent about the bumps in the road during this transitional period.
Read more: American Express makes last ditch effort to retain Costco customers
Twitter speaks out on the Costco card switch
Many Twitter users complained about the customer no-service they’ve been getting on the phone from Citibank as they’ve tried to activate their Costco Anywhere Visa Card by Citi.
Really disappointed with #costco transition from #Amex to#visa card. Cudnt get thru the phone for last two days with #citibank
— Adeel Khan (@khanadeel) June 22, 2016
#costco #citi poor transition from #AMEX to #citi, #citi customer service is not picking up, 50 minutes on hold, miss #AMEX already!!!
— Michael Breese (@9mab) June 21, 2016
Citi, for its part, has owned the snafus and promises they’ll be clearing up soon.
‘Due to the tremendous response, some customers experienced delays reaching customer service. However, call volumes are starting to return to normal,’ a spokesperson said. ‘We sincerely apologize to those who have been inconvenienced and are absolutely committed to serving our existing and new cardmembers.’
Meanwhile, emotions were raw with this Twitter user who lamented the parting of American Express and Costco as though they were two star-crossed lovers in the night!
And to voice his displeasure, this man took liberties with the famous ‘Member since…’ riff popularized in ads for American Express:
#Costco's switch from #Amex to #Visa
AMEX member since 1985. Costco member since 1997.
Cannot access AMEX or new Costco card since 6-20-16— Kevin Pannuzzo (@KPannuzzo) June 23, 2016
What’s your experience been with the transition? Write in below and let us know!
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