Had trouble getting your CVS prescription recently? Here’s why

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CVS Pharmacy sign
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If you’ve had difficulty picking up a prescription at CVS over the last couple days, you’re not alone.

The pharmacy chain acknowledges that their internal system for processing insurance claims has gone haywire.

That’s prompted pharmacists to have to turn away customers — some of whom require life-saving medications.

Here’s a look at the way this story has blown up on Twitter over the last 48 hours.

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CVS pharmacy’s computer system snafu

Reports of problems with the system started turning up November 13 on Twitter.

That forced some customers who had insurance to pay cash out of pocket for their scrips.

In frustration, others reported taking their Rxs to competitors including Walgreens.

Meanwhile, as the time passed, the story got weirder and weirder. This one is definitely in the stranger things category…

Clark.com reached out to the CVS media relations department on late Wednesday afternoon for an update on the outage, but did not hear back by press time.

Keep this mind

Despite the snafu, it’s best if you can keep your cool when you’re talking to the CVS pharmacists. They’re doing the best they can to help you at a difficult time.

Hopefully this whole issue will clear up soon!

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Stocking your medicine cabinet at the dollar store

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Theo Thimou About the author:
Theo is director of content for clark.com. He has co-written 2 books with Clark Howard, including the #1 New York Times bestseller Clark Howard's Living Large in Lean Times.
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