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Customer Service

Fifth Third Bank helping unemployed customers find work
Fifth Third Bank helping unemployed customers find work Jobs & Military October 18, 2016
One of the nation's regional banks has a solution to mortgage default that happens because of sudden unemployment or underemployment:…
Evenflo recalls booster seats; children can loosen harness
Evenflo recalls booster seats; children can loosen harness Health September 21, 2016
Evenflo is recalling nearly 30,000 combination booster seats because children can loosen the harness without an adult's knowledge. The recall…
The best way to file a complaint against your bank
The best way to file a complaint against your bank Money & Credit July 5, 2016
If your credit card issuer is mistreating you, or if you're having trouble with your mortgage lender, you've got a…
Top 20 most reputable companies in America
Top 20 most reputable companies in America Business & Entrepreneurs April 19, 2016
It's been said that a good reputation is worth its weight in gold. For the Top 20 companies on the…
Do clean bathrooms make for successful companies?
Do clean bathrooms make for successful companies? Shopping & Retail March 28, 2016
What are the bathrooms like where you work? And could they be an indicator of the future success of your…
Where to turn for help with credit and banking complaints
Where to turn for help with credit and banking complaints Arbitration October 14, 2015
Read more: How the Consumer Financial Protection Bureau can help you Protect Your Rights & Identity Groubal takes your Internet…
The best banks are not banks at all…
The best banks are not banks at all… Money & Credit April 17, 2015
Looking for the best bank in America? Don't look at any of the bigs like Bank of America, Chase, Well…
How to answer the credit card income-verify email
How to answer the credit card income-verify email Scams & Rip-Offs November 18, 2014
Gotten a notice from your credit card issuer asking you to verify income? It's real. But here's how you should…
Face-to-face customer service at ATMs, kiosks
Face-to-face customer service at ATMs, kiosks Protect Your Rights & Identity October 20, 2014
Customer no-service may soon be a thing of the past thanks to new technology. Look for banks and even their…
Frontier Air Captain Buys Pizza For Stranded Passengers
Frontier Air Captain Buys Pizza For Stranded Passengers Travel July 9, 2014
Too often all we hear about are customer no-service stories where companies go out of way their not to serve…
Which companies have the worst customer service?
Which companies have the worst customer service? Shopping & Retail March 4, 2014
While I usually like to present a positive spin on things, today I want to dedicate a moment to telling…
Capital One to start caller ID spoofing, visiting debtors in pers
Capital One to start caller ID spoofing, visiting debtors in pers Money & Credit February 21, 2014
Capital One has some new terms of service (TOS) that are making a lot of customers do a double-take. Do…
The right way to post a bad online review
The right way to post a bad online review Shopping & Retail February 19, 2014
Looking to post a negative review of a business that's done you wrong? Learn the right way to complain online…
Big banks that actually earn customer loyalty
Big banks that actually earn customer loyalty Business & Entrepreneurs December 19, 2013
What's the #1 thing that upsets big bank customers? And what's the #1 thing that some do that actually solidify…
The best way to post an online complaint
The best way to post an online complaint Shopping & Retail December 18, 2013
have you ever wanted to post a negative review of a business that's done you wrong? Learn the right way…
Man’s picket against Sears gains attention
Man’s picket against Sears gains attention Protect Your Rights & Identity October 1, 2013
When a business treats you wrong, do you just roll over and play dead? Or do you start making some…
Man’s picket against Sears gains attention
Clark on the Case: The drilled safety deposit box Protect Your Rights & Identity September 25, 2013
Clark on the Case: The drilled safety deposit box at a giant monster mega-bank THE CASE: John of Washington state…
How to fight fake charges from online retailers
How to fight fake charges from online retailers Protect Your Rights & Identity June 13, 2013
Zombie returns are coming back to haunt the credit card statements of consumers. I want to tell you what they're…
Giving Bank of America the heave-ho
Giving Bank of America the heave-ho Money & Credit April 24, 2013
BoA is the banking industry's leader in customer complaints. If you still bank with this behemoth, here's why you need…
Bank of America’s new ATMs let you talk to a real person
Bank of America’s new ATMs let you talk to a real person Money & Credit April 23, 2013
A big bank known for customer no-service is about to do something that's very customer friendly. Bank of America is…
Bank of America’s new ATMs let you talk to a real person
Len Penzo’s Consumer Blog on ClarkHoward.com Money & Credit April 18, 2013
Why Some Who Cut Expenses to the Bone Still Can't Make Ends Meet by Len Penzo of Len Penzo dot…
Best and worst online retailers for customer satisfaction
Best and worst online retailers for customer satisfaction Protect Your Rights & Identity January 16, 2013
A new tally of the best and worst companies for online shopping has been released. Do you have a gripe…
Best and worst online retailers for customer satisfaction
Clark Howard University Online Classes January 15, 2013
Best and worst online retailers for customer satisfaction
Credit union membership approaching 100 million Money & Credit December 10, 2012
I've long believed that the quality of banking gets better the smaller you go. Now the latest customer satisfaction survey…
Toys R Us irks Black Friday shoppers
Toys R Us irks Black Friday shoppers Protect Your Rights & Identity November 29, 2012
Toys R Us has been irritating Black Friday shoppers with some very customer unfriendly practices. According to a report from…
Serving your customers by serving your employees first
Serving your customers by serving your employees first Shopping & Retail November 19, 2012
Businesses have to romance their workers so that their workers will romance the customers. Going back to May 2007, I…
Serving your customers by serving your employees first
Companies waive fees, give credits to customers impacted by Sandy Protect Your Rights & Identity November 6, 2012
Many companies across a number of industries have extended the olive branch to customers hit hard by Superstorm Sandy. Pay…
Serving your customers by serving your employees first
Yelp to try public shaming of businesse that solicit fake reviews Protect Your Rights & Identity October 19, 2012
Yelp has a new way to deal with bogus reviews on its site. There are now more than 30 million…
The two faces of Twitter show good and bad of social media
The two faces of Twitter show good and bad of social media Protect Your Rights & Identity August 2, 2012
Like a coin, Twitter has two faces -- one good and one bad! First, the good. An Arizona State University…
Credit cards with worst customer service
Credit cards with worst customer service Money & Credit July 31, 2012
When you're getting a new credit card, you want to avoid companies known for giving customer no-service. So who's the…
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